Webex, formerly considered a trustworthy communications platform, is now facing criticism for what many customers have termed dishonest practices, inadequate customer service, and substantial service outages. Vendor issues and recent updates have set off a chain of complaints from experts who use Webex for important
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System Failures Resulting in Losses to Business
Multiple users such as private instructors and healthcare providers claim that abrupt updates deleted vital features like annotation tools and font control. These were done without warning or user acceptance, causing significant inconveniences and even loss of income.
One doctor recounted a disturbing incident in which a Webex-aligned vendor, Virtual Guardians LLC, dropped services in the middle of the night without notice though automatic payments had been arranged. This left the doctor’s office phoneless after the holiday weekend, landing them in legal and operational jeopardy.
Poor Support and Contract Traps
One area of huge frustration for most is Webex customer service or the lack thereof. Complaints are ignored, calls are rerouted continuously, and no obvious path of escalation exists for addressing major technical or billing problems. In a few cases, customers were informed that they could not change vendors until disputed bills were paid.
Others complain that Webex intentionally makes it difficult to cancel subscriptions. After disabling auto-renewal and phoning in a cancellation, users complain of being billed and having their subscription automatically renewed without permission.
FAQs
Q: Is it easy to cancel my Webex subscription?
A: Many complain of difficulty with cancellation, even when going by official procedures.
Q: Does responsibility for service problems lie with Webex or its vendors?
A: Users both claim blame and point to each other, with Webex too often evading accountability by citing vendor contracts.
Q: Is Webex effective for businesses today?
A: From what users have to say, most now regard Webex as unreliable and unaccountable.
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